Customers expect to reach your franchise locations how and when they want. Our Communication Suite enables your franchisees to manage communication with customers across calls, text messages, website chat, online appointment requests, and social messenger apps like Facebook and Google—all in one place.
Connect with customers instantlyWith our communication tools, your customers can connect with each franchise location in the way that’s most convenient for them—including scheduling appointments and connecting with customer service.
Stay in touch with easeWe provide a seamless communication experience that includes live chat and texting technology for your customers, appointment reminders, and automated responses for you.
Turn emails into revenueWe take care of email marketing for each franchise in a way that inspires confidence and loyalty from your customers. Our easy-to-use system is designed to match your brand and provide a great experience with results you can trust.
"Scorpion has been an incredible partner when it comes to presenting our brand to the public. I truly feel like they have a vested interest in our business, and care that we’re satisfied–and growing." Kelsey Stuart CEO, Bloomin' Blinds
Can I access my communications from my phone?
Yes! With Scorpion’s mobile app, you can stay on top of your communications, no matter where you are. Your unified inbox is accessible from your phone, letting you and your team stay in contact with your customers on the go.
Can customers text me even if they aren't on the website?
Yes, for your customers, texting with you will be like texting someone in their family! They’ll simply add your business phone number as a contact and send you a message from their cell phone. That text message will then show up in the Communications Suite, and you’ll be able to reply to them from your computer or via the mobile app.
Can I see a history of all messages with each person?
When you log into the Communications Suite, you’ll be able to see all information related to a communication in one central place, including a history of all previous messages. You’ll be able to easily stay on top of a conversation, regardless of whether they previously left you a voicemail, sent you a text, or even emailed you!